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Hi all,Does anyone has a report showing agents PQ membership? I saw on some cisco live slides that there is one...Or maybe someone could share sql select statement for this one?I managed to get some info from _interval tables, but I am missing few ag...

We have custom CVP application that requires to enforce the customer to listening to the full menu before moving to next elementcustomer must be allowed to enter any number of digits during listening to the menu options prompts and the selected optio...

Hello I I have uccx 10 and CUIC I want to shown in reports how many calls press option 1 from menu option. I have a step of set Enterprise info variable in call.variable1 , when I run reports call custom variable reports do not show me that informati...

Hello,I would lke to learn how to use silent monitor in Finesse, could anyone provide me  sample script / Gadget for inbound and outbound call?Thanks.Andy

Is it possible to integrate SocialMiner with Yammer or LinkedIn since RSS is not being used on either sites? If so how?Thanks in advance!

Is any have Integrated Nuance Address Dialoge Module 6.0 with CVP? Is it possible to integrate these two products?

Hi,Everything is in the title ! I found a discussion on an older Cisco forum (here is the link Clear Dtmf Buffer Audio Element  ) about flushing the dtmf buffer. A jar file was attached to the discussion. It contains two custom audio elements (by ove...

HI,   I'm trying to use sample klout script filter that I've download from : https://github.com/CiscoDevNet/socialminer-sample-code/tree/master/script-filters    I've follow the instructions and also I've got the Klout API KEY.   I've put the Klout A...

Gents,As the Cisco CVP is the product used to serve the IVR function of the CC. The Cisco document is referring to 1200 ports per server as the maximum capacity. So in case we are deploying a CVP with complex IVR that creates many object during the c...

Hi guys,Anyone ever tried the following setup, will it work or do we have any caveats around that?On CCE v9 with Finesse v9.Mobile Agents with an external handset and a broadband internet connection using an Client-less SSL VPN connection to access t...

HiI'am trying to get a list of callvariables from the UCCX, with no luck.The only way to get data out of the callvariables is to know the name of it....Is that correct?BrMorten