CVP error.badfetch handling

[Rohit Saxena]

Hello Experts,

This is regarding CVP 9.0, here Media server is a dedicated separate server(not co-resident).

If any prompt gets missed out in Media server by user mistake, then VXML gateway(iOS browser) returns an error badfetch and caller is getting dropped abruptly after survivability.

Is there any option where this situation can be handled more gracefully through 'CVP studio' and 'VXML code', like caller moves to the next option bypassing that audio prompt and such event is logged so that necessary action can be taken timely?

Regards,

Rohit

[carlos.trivino]

Thanks Gerry, still I can't. It seems that my Cisco account doesn't have access to that particular page that starts the download (I click on Accept and then the download gets me that error). Is it possible for you to send me that zip file by email?



Thanks.




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Carlos A. Trivino
Consultant Professional Services - Customer Experience Solutions
Bell Business Markets
5115 Creekbank. 2nd Fl. West Tower.
Mississauga, Ontario L4W 5R1
Office: 905-614-8179
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