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Hi All,       Finesse - Issue in Popup on some inbound call. I found a problem some the inbound call don't popup of the customer detail.  Who is have found a problem with me? Or Who have troubleshot for this case? Please see attachment.  Best Regards...

Hello Experts,This is regarding CVP 9.0, here Media server is a dedicated separate server(not co-resident).If any prompt gets missed out in Media server by user mistake, then VXML gateway(iOS browser) returns an error badfetch and caller is getting d...

 cvp_gwxfer.tcl.   when execute line "leg vxmldialog vxml_leg" ,the log shows that Invalid Leg ID, but from log, the vxml_leg id is 30, I don't know why the system shows invalid leg idcode :puts "\n **********************GetTransfer_Number***********...

Hey everyone,   I am currently working on a project to make our lives easier for maintaining documents and I am trying to pull down the contents of all of the XML files on UCCX and displaying them in a web interface.    What I am doing is getting a l...

All, My customer has the following question: Do you know which account will allow access tables: RtICDStatistics, RtCSQsSummary, and TextContactDetail Also what is the difference in permissions for the predefined accounts; Wallboard, Recording SFTP,...

Currently looking at the UCCE REST User API and hoping to find a way to sign out users externally (i.e., not as the user)./finesse/api/User/xxxx with a payload of <User><State>... works fine, but the authentication section must be either the uid/pass...

In ECCE Finesse with stand-alone gadget servers, is there a viable way to get the gadget server’s hostname while at the client? window.location shows Finesse server and although I thought I saw the hostname somewhere in the source I wasn’t able to pr...

I'm looking to use Finesse to set a call variable via API call (the intention here is to pass information from an outside system in alongside a call transfer) for PCCE 11.0.X. I currently have a sandbox environment going on DevNet and am hitting it f...

version: CCX 12.0 ES 12Issue: Email & Chat was greyed out in IE and not even visible in Firefox (and neither was the logout button) I found clearing the cache from Firefox fixed this issue. Browser: Chrome - All OK. Browser: Cisco Finesse - Not Ready...

Hello All,I am creating chat requests from APIs into the chat feed that is created by CCX application as part of CCX chat configuration.The chats route to CCX agents when created using chat widget HTML form in CCX. It also behaves same if created usi...

Hello, We are using Finesse 11.0 API. In MAKECALL request if we pass the invalid number we get the BAD_DESTINATION stateCause but  <dialedNumber></dialedNumber> and <requestId></requestId> is blank. Can you please check about this bug and let me know...

I am trying to create a custom gadget to send a REST API call to LCM to send the wrap up data for each outbound call.  I am using the External Rest API sample gadget as my base.  Does anyone know how to a) get the outbound account number for the call...

Hi EveryoneI have a requirement to update a Call Variable from the Finesse desktop during a call, for this I'm using  "Update Call Variable Data Sample Gadget" which is in the devnet community. However this Gadget is showing all the Call Variables, b...