12-22-2017 04:15 AM
Guys,
Need help to understand if i am using it wrong or its the default functionality of menu node.
created a Menu with option 1 and 2 and NoMatch configured as per attached screen shot, so it looks like this..
welcome.wav
NoMatch1
-Invalidinput.wav
-welcome.wav
after the number of configured wrong attempts it still plays the welcome prompts before moving to maximum no match, that should not be the case and after the last wrong attempt it should immediately move to maxNoMatch path rather than playing the welcome prompt one last time, this is weird
Solved! Go to Solution.
12-22-2017 04:37 AM
the element is executing as cisco designed it. If you add a NoMatch1
audio group, then it will play after the 1st, 2nd, and 3rd nomatch.
Alternatively, you could create NoMatch2 and NoMatch3 audio groups.
If you want to ONLY create a NoMatch1 and NoMatch3 (and omit the
NoMatch2 group) then you can do the following:
a) add a NoMatch2 audio group.
b)highlight NoMatch2 and mid-way down you will see the Count
selection, where you can change the 2 to 3.
c)So then this will become the NoMatch3 audio group. Here you must
configure something to play, for example silence.wav or
ExceededMaxTries.wav
12-22-2017 04:37 AM
the element is executing as cisco designed it. If you add a NoMatch1
audio group, then it will play after the 1st, 2nd, and 3rd nomatch.
Alternatively, you could create NoMatch2 and NoMatch3 audio groups.
If you want to ONLY create a NoMatch1 and NoMatch3 (and omit the
NoMatch2 group) then you can do the following:
a) add a NoMatch2 audio group.
b)highlight NoMatch2 and mid-way down you will see the Count
selection, where you can change the 2 to 3.
c)So then this will become the NoMatch3 audio group. Here you must
configure something to play, for example silence.wav or
ExceededMaxTries.wav
12-23-2017 04:30 AM
Thats Precisely what i was looking for, thankyou very much, one more thing Can i disable a DTMF by leaving a DTMF value blank or writing disable, because i have used a menu option of 5 and i am using only 4 of them so i want to disable the 5th one so that if caller presses any dtmf, other than the 4 ones it should get the NoMatch treatment.
12-23-2017 04:47 AM
You can not leave it blank. But you can set it to the same dtmf and value as you're using for option 4, and connect option 5 exit state to same place as option 4 exit state.
Sent from my Verizon 4G LTE smartphone
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