Dialogue failure from ICM Router send 404

[Georges Hajj Moussa]

Hi,

It is a fresh installation of ucce 9.0(3) with CVP 9.0

I am using sip comprehensive model (without SIP proxy).

After I have finished the installation, all the pims are active and the same for the call server and vxml server.

For some reason, the call is reaching the icm script then disconnected.

the logs collected from the Call server:

2202: 10.15.19.21: Jun 11 2013 03:20:54.544 +0300: %CVP_9_0_Infrastructure-2-HEARTBEATS_STOPPED:  Heartbeats from RPT1 stopped.  Unilaterally setting state to PARTIAL_SERVICE.  Sending update. [id:1011]

159: 10.15.19.21: Jun 11 2013 11:33:28.567 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 8041B895D8E0611B41004501C0A879C3 LEGID = 6CD52037-D1A811E2-B9BB90EF-14EB87BB - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=5 [id:5004]

162: 10.15.19.21: Jun 11 2013 11:33:28.567 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 8041B895D8E0611B41004501C0A879C3 LEGID = 6CD52037-D1A811E2-B9BB90EF-14EB87BB - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [8555], ANI [8038] with AGE (msecs) 47 and Call History :  [id:5004]

Thanks in advance,

George

[SRINIVASAN SENTHAMARAI KANNAN]

Hi,

1. What is the maximum length of DNIS setting on your CVP Call server ?
   
2. What is the label configured in network VRU for your CVP routing client ?
   

Regards,

Srinivasan

[Georges Hajj Moussa]

Hi Srinivasan,

The maximum length is 10.
As for the network vru, it is type 10 and its value is 8111111111 for cvp1 and 8111111112 for cvp2

Thanks in advance
Regards

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[SRINIVASAN SENTHAMARAI KANNAN]

Please attach the complete rtr and call servr logs.

Also check

1. PG Explorer - CUCM PIM Advanced - Network VRU - NONE
   
   
2. PG Explorer - CVP PIM Advanced - Network VRU - Type 10 your CVP
   
   

[Georges Hajj Moussa]

Hi Srinivasan,

Thank you for your help...
The issue was that we have an access list on the voice gateway blocking port 5060.

Thanks anyway
George
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