05-09-2016 10:34 AM
Good afternoon
Why make a big research about the finesse of cisco API, I have some doubts regarding whether I am doing something wrong. And come this way ask for your help, who has more experience in this area.
I have the API installed in another branch of my company, and I access it via VPN, using a https address, what is happening to me is that I'm having trouble accessing and it seems to be because the certificates. For example, if you use the poster as mozilla said supporting document can not get the API response, but using RESTClient and selecting the "Trust self-signed certificate?" I can get a result of the API. I think the problem may come from the certificate, because https link.
After this, to try to resolve the Certificate situation I choose to install the certificate in the "folder" root in the Certificate Manager tool. And the problem continued.
After doing more research, I downloaded the sample of cisco "NonGadgetSample-10.5.1," which changed the javascript files in order to place the data where I have installed API. And the problem continued.
Given this I wonder if anyone can help me in this part.
Is it because of https and certificates that can not access from Web application to API?
What am I doing wrong?
Thank you
Best regards,
Tiago Lourenço
05-18-2016 11:38 AM
Hi Tiago,
I have moved your question to the Finesse forum as that is a better location for your question. Unfortunately Poster doesn't work too well (or maybe not at all) with HTTPS as noted in the Poster section of the developer guide. I would recommend using the RESTClient for HTTPS API calls.
Also, make sure you are using the FQDN in the URL rather than the IP address as stated in the HTTPS Requests section of the developer guide.
If HTTP is working and HTTPS is not, it is probably a certificate issue. As stated above, make sure the API URL is using the FQDN and the certificate is also for the FQDN. If that doesn't help, please take a look at the Manage Security section of the Administrator guide.
Thanx,
Denise
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