11-10-2015 06:38 PM
Hi,
I'm using Finesse API to make call and answer a call. I'm using "finesse non gadget"
When i call a function makeCall(dialedNumber, callerNumber, handler, errHandler)
Then, i receive a trigger notification UPDATE_CALL_DATA pregnant ID like a CallID
It is same xml
"<source>/finesse/api/Dialog/22636743</source>"
Now , in my report, i can't find this Call ID in UCCX Database.
Although, i see the Cisco Unified CCX Database Schema in link
In table AgentConnectionDetail or ContactCallDetail, i see colume sessionID, sessionSeqNum, nodeID, and profileID is PrimaryKey.
How can I mapping the CallID above with the PrimaryKey.
But, i tired to find solution.
Please help me!
Thanks
Solved! Go to Solution.
11-17-2015 11:33 AM
Unfortunately, accessing the database directly is not supported.
11-17-2015 11:33 AM
Unfortunately, accessing the database directly is not supported.
11-17-2015 05:26 PM
Hi ewindgat, thanks for reply!
About accessing databases indirectly , why not it?
One other way?
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