Finesse- Marquee Messages

[rmoulis]

Hi,

Does anyone know of any scripting examples for Marquee Messaging in Finesse?

It used to be native in CAD and we are looking to do the same in Finesse. 

Thanks

[adamcaggiano]

Hoping to bump this up - I have the same requirement coming up in recent customer migrations to Finesse. Here's hoping someone can chime in with a recommendation?

[bdm1981]

Adam,

If you are still looking for a marquee solution, 2Ring has this as part of their Gadgets for Finesse. 2Ring - Contact Centers - GADGETS for Cisco Finesse

[Ron Nelson · Accepted solution]

Robert - I've experimented and have working examples of what are called mini messages in the open social gadget framework. I believe these would be similar to marquee messages but since we're not a CAD shop I'm not certain.

Here's what a mini message can do. At the top of a gadget, based on some event or function you can display a message that is either timed (closes automatically after some time) or dismissible (agent can click x to dismiss) or that stay at the top of the gadget.

Here's the link to the google documentation regarding building these in a gadget container. Frankly I've found this google api discussion more helpful in developing gadgets than anything on Cisco's website.

https://developers.google.com/gadgets/docs/ui#minimessages

Please let me know if this is what you're looking for if not, help me understand what the marquee function provides in CAD.