Contact Center

Can anyone explain how to get the CAD Agent Call Log Display to display in Finesse 10.6(1) as a gadget?  We are using UCCX 10.6.1.11001-31.  I have tried copying the HTML and the XML link into finesse desktop layout but I get an error message "There ...

The finesse non gadet sample not working in any version of IE.Any clue why?I am looking for CRM integration of cisco any documents?

Hi,I have a Java application that currently uses the CTI Protocol to integrate to UCCX 8.5 for 3rd party call control.   However, one of the limitations of this is that agents logged in for via CTI Protocol are not available on Cisco Supervisor Deskt...

Finesse on UCCX 11.xCustomer use CRM integrated with Finesse.Scenario1.Agent login finesse desktop ,SSO with CRM.2.Call arrived to agent. Variables from IVR Script passed to CRM and query customer information for popup screen on CRM page.3.Call finis...

Certain supervisors are having issues with the Teamperformance report.  With 30 agents logged in the supervisor needs to scroll to the bottom to see which agents are in not ready and follow up.  Unfortunatley you can't resize this report/gadget.  We'...

Hi,Does anyone know of any scripting examples for Marquee Messaging in Finesse?It used to be native in CAD and we are looking to do the same in Finesse.  Thanks

Hi,Can someone provide library details for UCCE APi's?ThanksStephen

Using ICM Script 10.5(1), I try to create dynamic condition node by concatenate By trying these steps1. concatenate("PQ.", "PQ_NONGLUCK", ".LogOn > 0") and fill into If Node, it always return false2. use custom function by bypass like customfunction1...

Hi  Team,I need to know how to pass a customer called number to Finesse embedded browser as parameter on a predictive outbound call. I have UCCE 9.x with Finesse 10.5.Thanks in advance.

What changed?  Now getting a non-existent field error on previously working code.com.cisco.thunderhead.errors.GsonApiException: null: ApiError with errorType: invalidData, errorData: dataElements, errorMessage: Non-existing field (Context_LinkedIn_ID...

I am having issues with EmbeddedWebApp on Finesse.I have UCCX System version: 10.6.1.10000-39I have uploaded that file into 3rdpartygadget server, which I got from Cisco devnet. @ Finesse sample gadgets I have used the Winscp sftp client to upload t...

Hi,I want to create Agent state monitoring Dashboard, which shows all the agent current state on the floor in single Screen ( As FLOOR DASH BOARD), For this i want to be notified all the agent state change, using single user subscription to the Fines...

Hi.. We are trying to use the Call Studio Email element in a really simple VXML application. We have followed the guides exactly however keep getting an error. Here is the content of context.xml:<Context>    <!-- Default set of monitored resources --...

Hi,I need to connect from some finesse gadget to MSSQL database when agent is logged in to the finesse desktop.Do you have any idea how to do it.ThanksTomas