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Help with trigger application step

mr_cisco_cisco
Level 1
Level 1

I'm comfortable with subflows and am exploring this step in my lab. 

 

It's not working for me.  Reactive debugging shows it hits the unsuccessful branch.  MIVR trace shows this:

 

8302095: Apr 27 17:55:58.129 PDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.wfapi.WFExecutionException: Task:26000000134 MenuStep: Wrong trigger typecom.cisco.wf.steps.ivr.TriggerApplicationStep$1

 

 

What does it mean by wrong trigger?

 

 

1 Accepted Solution

Accepted Solutions

I got it.  Need to use get trigger info step to get the active contact. 

View solution in original post

2 Replies 2

mr_cisco_cisco
Level 1
Level 1

I've narrowed it down.  The issue is I need to pass the triggering contact in context.  How do I do this?  The get contact info doesn't seem to be able to retrieve the active contact.

I got it.  Need to use get trigger info step to get the active contact.