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How can we enable the finesse call control buttons in some other webpage using Javascript?

alok.shukla21
Level 1
Level 1

Kindly help me in this issue.

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

If I understand correctly, you would like to incorporate Finesse's call control functionality in a 3rd party webpage. If this is correct, you would need to use the Finesse REST APIs (https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide) and the Finesse Notification. You need to use a javascript library that can make REST API calls to call these APIs and a XMPP/BOSH javascript library to receive the notifications. Some customers have used Strophe.js - An XMPP library for JavaScript. It is a 3rd party library.

 

Thanx,

Denise

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1 Reply 1

dekwan
Cisco Employee
Cisco Employee

If I understand correctly, you would like to incorporate Finesse's call control functionality in a 3rd party webpage. If this is correct, you would need to use the Finesse REST APIs (https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide) and the Finesse Notification. You need to use a javascript library that can make REST API calls to call these APIs and a XMPP/BOSH javascript library to receive the notifications. Some customers have used Strophe.js - An XMPP library for JavaScript. It is a 3rd party library.

 

Thanx,

Denise