Contact Center

We are preparing to deploy Finesse.We have our side A and B geographically spread across the country.We are trying to find a simplistic way to drop a single icon on the desktop as opposed to 2 as from what i understand if side A is primary for a user...

Hello,We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach requi...

Hello,is it possible to make custom java class (step in script reference) to record prompts in IVR script (send to e-mail after record complete), using g729 or g711 codec regardless of System parameters codec configuration.

I have a standard record element that works normally most of the time. In about 2/40 instances, the record element does not start recording until DTMF is pressed. I didn't think this was necessary. Is there something I have misconfigured?First case (...

Our VXML application logs do not get purged automatically. However, once we restart the VXML service all unwanted files get purged as configured in the ActivityLogConfix.xml file. Anyone aware of any Cisco bugs?I believe it used to work for us but we...

I have 2 VXML applictions in production. Can I use these to develop a new one or do I have to rebuild from scratch.Is it possible to pull in VXML applications already deployed to the OPS console so I can edit it is call studio. I am on UCCE Version 1...

Company I work for has started a project implementing a CISCO telephony solution. I need to find a way to replicate the functionality mentioned above. Happy to provide any further info required...First time I have done CTI and am feeling v lost!