How do we use the Webex CC API (/v1/agents/buddyList)?

[rynakano]

I try to use the buddyList API to retrieve the agent list for transfer on a custom desktop application.
Since this API is a POST method, we need another way to retrieve the data, like a Webhook. The API response is '202: The buddy agents request was accepted for processing.'
I need help finding information on the documentation.

[Arunabh Bhattacharjee · Accepted solution]

HI @rynakano ,

We need to establish a websocket connection with keepalives using the Notification API to receive the payload that is asynchronous with the POST API 

So I would expect you receive the payload via WSS 

https://developer.webex-cx.com/documentation/notification

This is the desktop notification API to receive events via WSS

Payloads: https://developer.webex-cx.com/documentation/guides/contact-control-apis 

What you will get 

https://developer.webex-cx.com/documentation/guides/contact-control-apis/#buddyagents

See section "BuddyAgents"

Thanks & Regards,

Arunabh.