We have successfully retrieved queue statistics from certain queues in our org ID through REST API "/v1/queues/statistics".However, when we asked to retrieve statistics from a new queue and most of time it returned empty "data" field in the response ...
Forum Posts
Hi Team,I want to get data from 2021 to till date but It does not allow to get data older than 12 months in pasts. Is there any way I can get older data? Thank you.
Resolved! ECE Chat API integration with Chatbot
Hi, We are integrating chatbot with ECE version 12.0 ES6 ET1 and we got issue when we try to sendo message in conversation. We opened a TAC, but they ask us to send message in devnet forum. However, in many messages, we found only message to send ema...
Resolved! Unable to run any API
Getting back to APIs after a long time. Please note this worked for my gold tenant a year back. Recently our subscription expired and we worked with Cisco resource to fix all in the backend. I am unable to execute even a simple API like get task. i a...
Resolved! Queue to Team mapping
Hi Team, I won't able to see all API request's for Queue's section under documentation page. Where can I find Post request for Queue's.? So i can add team's in Queues with API calls. Attached Image
Making this post to gather feedback/Opinions on SL in UCCE with CUIC report. I've always seen CT reports being used for SL observations CUIC, but a few weeks back I was asked why should CT reports be used over a PQ or SG report to monitor SL via CUIC...
Hello, I'm working on integration Cisco UCCX to a Nuance Speech server, which handles all the intelligence, TTS/ASR to the caller. Issue I'm running into, when the Nuance IVR transfers the call back to CCX with namelist variable: callerIntent. All th...
Hi We are trying to find a way to pass the variables from DialogFlow CX agent to WXCC and vice versa. Pl share any video or screens for the same. Thanks, Phani
I try to use the buddyList API to retrieve the agent list for transfer on a custom desktop application.Since this API is a POST method, we need another way to retrieve the data, like a Webhook. The API response is '202: The buddy agents request was a...
I have a VXML application in which I am using java classes to check updates from the UCCE for multiple events. I need this application to play asynchronously so I can play another VXML application which has queue prompts. This is how the scenario wil...
Hi Team,We have developed custom Cisco finesse agent desktop using rest API and using BOSH (XAMPP) to make connection with Finesse server. Everything is working fine but when logged in agent is in idle for couple of minutes BOSH connection gets close...
Hi Is there a limit to how many websocket connections a finesse server can handle? Our customer developed his own CTI Adapter using WebSockets. With low number of agents, everything works fine and agents can login via API and connect to notification ...
Is there a way to clear the ids used for a particular object set? For instance, if you delete the phone books and then recreate the phone books via api or finesse admin, new ids are created for the object.
UCCX: 11.6.1.10000-51 We are trying to utilize the Web chat Support Feature of Contact Center.As of now I have integrated the Social-miner with UCCX and tested the Web Support feature on intranet(locally) and it is working fine.Web Chat html Code -->...
Hi, I'm developing realtime monitoring program of finesse using xmpp client.My app logged in to finesse xmpp server as supervisor and subscribing all teams.And successfully receive agent state change event message of team members, but could'nt receiv...
