Measuring outbound calls over 1 minute

[jmercado08]

Dear Cisco Folks,

Would you share me some tips on how I can achieve this type of report. We already have an ACD and non ACD report in place but this covers everything. Now we have a requirement to specifically filter/report on outbound calls that are longer than 1 minute. How do I go about that? Any links you can share or a hint how I will develop a report, please.

I will appreciate any information you can share with me.

thanks very much in advance.

JayEm

[ewindgat]

There is a discussion here about reporting on outbound calls. Duration,etc. This might be helpful...

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_0_1/User/Guide/UCCE_BK_UD56CF96_00_ucce-reporting-user-guide/UCCE_BK_UD56CF96_00_ucce-reporting-user-guide_chapter_01010.html

[jmercado08]

Thanks jac,

I read them already. Unfortunately, we are not using campaigns. But thanks for sharing, though.

Sent from my iPhone