Hi,
would like to know
what is the best/recommended way to monitor an inbound skill. The intention is to collect details like
-how many agents are ready/not-ready, agents-talking-inbound,agents-talking-outbound,agents-talking-internal,agents-wrapup-notready,agents-wrapup-ready,calls-in-queue,start-time-of-longest-call-in-queue.
1.Some approaches found to query DB-table-views not sure will it impact performance in production system.
2.other approach is to use 'cisco finesse notification service' on subscription request/events (xmpp) and to write a server based client.
3.Is there any API available to request for current snapshot of the parameters instead of determining via events.?
Thanks.
