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Hi,I'm trying to test DB integration from call studio. I have added the sql server DB connection string details in C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\CATALINA_HOME\conf\context.xml .When trying to test it from cal...

We have a finesse gadget, when we deploy this gadget in home tab, it work fine. But same gadget when we deploy in another tab, its UI didn't render correctly.Any idea why its happening

i use action element and i i add it's class and this class need to import another classes(i put this classes in  C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\AUDIUM_HOME\common\classes) from different package to use their m...

Hi All,We have a custom CRM that allows users to take calls, match customers, enter notes etc. For two years the Cisco Finesse was working just fine and then stopped. I have been really challenged to determine the source of the issue. Here is the fol...

I need suggestion !!!Issue :We have cisco VXML studio, every time we have to build the vxml projects and then cope/paste to the vxml server and then do the deployment and same for JAC(Java Action Component ) . For every single change we have to repea...

I am attempting to get and set the ready status using a finesse gadget., but the sample gadget doesn't work and I can't find any details that are sufficient enough to explain how to do this.Is there anyone out that that has detailed instructions for ...

Hello there,I am new to CVP, correct me if I am wrong. I have a database element in my CVP application. And I have an event DB_Error created to handle Java Exception, and its Event list is (.) dot to capture all the exception, I want to know to how t...

Hi,I am trying to use the Cisco Workfllow to make HTTP post request to local machine(In which Finesse agent desktop is running) during answer call . But the request is not triggered.Below is the Workflow configuration.Type- HTTP RequestHandled By - O...

Hi,We are in need to monitor an inbound skill and to read agent availability, etc....Q1: Is Server-based client integrate with Cisco Finesse Notification service is best option OR to read agent availability from DB (table views) is a better option?Q2...

HelloWe have one MAIN IVR CVP application which include all IVR self services like (Payment , Check bills , check account info ,ect.. )We are requested to create a specific LIMITED IVR application which will make use of the Payment service only (This...