Remove the Chat icon in Finesse desktop

[samhopealpha]

Hi Everybody, 

I am working on UCCX  12.5.1.11003-511.
Since I don't have the Chat enabled, therefore, I would like to remove the "Chat Icon" at the top right corner of Finesse Desktop

Anybody knows how to do it?

Thank you

[Marek (gaman-gt.com)]

This can be done on Agent/Supervisor Desktop Layout configuration in Finesse. Go to Finesse Admin and selectTeam Resources. Select team for which you would like to remove the icon and expand XML definition. Search for <page>...</page> tag (should be in agent and supervisor part).

Remove or comment out (using XML comment) the following line:

<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>

The secion should look like the one below:

<page>
            <gadget>/desktop/scripts/js/callcontrol.js</gadget>
            <!-- <gadget default="true" managedBy="agentMultiTabGadgetContainer">/desktop/scripts/js/callcontrol.js</gadget> -->

            <!--  The page level Multi-Tab gadget. -->
            <gadget id="agentMultiTabGadgetContainer">/desktop/scripts/js/tabbedGadgets.js</gadget>

            <!--<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>-->
			<gadget hidden="true">/3rdpartygadget/files/CRM/sugarCRM.xml</gadget>

            <!-- <gadget managedBy="agentMultiTabGadgetContainer">/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml?gadgetHeight=380&spaceId=5e81db00b33a2d19709356e2-dcwxmccxadmin</gadget> -->
        </page>

[Thomas G. Johannesen · Accepted solution]

Or if you a thinking about the desktop Chat icon 

this can be remove in the desktopm layout also but under

header -> rightAligncolumns

 <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> 
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>

just remove or mark it out like this : 

  <rightAlignedColumns>
            <headercolumn width="50px">
                <component id="broadcastmessagepopover">
                    <url>/desktop/scripts/js/teammessage.component.js</url>
                </component>
            </headercolumn>
<!--           <headercolumn width="50px">
                <component id="chat">
                    <url>/desktop/scripts/js/chat.component.js</url>
                </component>
            </headercolumn> -->
            <headercolumn width="50px">
                <component id="make-new-call-component">
                    <url>/desktop/scripts/js/makenewcall.component.js</url>
                </component>
            </headercolumn>
            <headercolumn width="72px">
                <component id="identity-component">
                    <url>/desktop/scripts/js/identity-component.js</url>
                </component>
            </headercolumn>
        </rightAlignedColumns>