02-16-2020 07:23 PM
Hi Guys,
Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages.
Im able to setup the tab with transfer button from a devenet example but not sure how to convert it to blind conference? Anyone done it?
02-18-2020 01:45 AM
Hi,
Just browsing through a forum where they were discussing something similar around conference call. Maybe worth seeing if not already.
Reference:
Here is an example of how the conference should look like:
participantActions = finesse.restservices.Dialog.Actions;
dialog.requestAction(user.getExtension(), participantActions.CONFERENCE, {
<handlers>
});
The action is just a constant of the requested action, basically the value of <requestedAction> in the REST API:
07-14-2021 11:07 AM
Hi there,
How I can achieve the blind call conference functionality? i am integrating the finesse with 3rd party telephony bar and I have to make a blind conference call to some READY agent. I am sending a request and receiving success response 202 but no further action happening, the called agent state should become TALKING but it remains READY. Any advice guys.
Regards,
Arslan
07-14-2021 12:31 PM
Hi @MuhammadArslan76714 ,
It appears that you have posted this question in a new post as well as several existing posts. I will comment in the post here: https://community.cisco.com/t5/contact-center/finesse-conference-call-api-integration/m-p/4433261
Thanx,
Denise
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