I have a department that needs to be able to see the caller id of all callers waiting in the queue. I have seen where this can be done in a wallboard such as Comstice https://www.youtube.com/watch?v=7M2tZ54iXso Does anyone know if this can be done v...
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Hello all,is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?I tried to make by documents and get error - "Request to Server returned Not Found"CUIC - 11.6Finesse - 11.6 Best Regards,Dmitriy
We are Using Cisco SSO Feature in our 3rd Party CTI application to log in to the agent Via SSO API. We are able to get the access token for SSO enables agents through IDS-client SDK. What we wish is to send the username of the agent using it as a qu...
Hi,I have the following element in the HTML file for a new gadget for Fin12: <video autoplay loop muted id="paused" > <source src="images/paused.mov"> </video> <img src="images/logo.png"/>But when the gadget is loaded, the URL...
Hi,This is a bit of a newbie question, but I haven't found a solution yet. I have a gadget that opens to a static HTML page with instructions on its usage and a couple buttons to get started. When it's put on the home page/tab, everything's beautif...
Hi,Is com.cisco.sessionxml.location vxml property supported for CVP 12.0 ? I'm trying to send the session.xml contents to Nuance Speech Server 11?
We use Microsoft Azure for IdP. i can't find any document how to implement SSO for Uccx Finesse, the only doc i found is for AD FS. See the document for AD FS attached. is IdP supported for Azure ? Any document that can help Thanks
Resolved! Finesse Conference Call API integration
Hi, I am integrating Cisco Finesse with 3rd party telephony server. As per the docs, I found that finesse doesn't support the blind conference through API or Agent desktop. How can we implement Conference functionality through API or Agent desktop? I...
Hi,I am trying to integrate third party api, after rest api call (TRANSFER_SST), I got multiple xml from XMPP, Now i need to create event based on the XML I am receiving from XMPP notification server, My question is, 1) is there any documentation abo...
we have an application the is processing calls for 7 queues.When calls come into a single CSQ, the position in queue reflects the correct position in queue for the caller and maintains the correct PIQ (Position In Queue).When 3 calls come into 3 diff...
Resolved! Cisco Finesse Server is out of Service
Hi, I have reserved a new reservation today for the PCCE 12.0 lab. After connecting to VPN, when I tried to access the agent sign-in URL or invoke an API call, I got finesse out of service error. Actually, I am getting this message from last Thursday...
We have noticed one unusual situation when working with Social Miner tasks. We use Social Miner (CISCO UCCE 11.5) for e-mail tasks and all tasks that we create (through CISCO Social Miner API) are tagged as requeue_on_recovery. When we want to cancel...
Hi,We have a unique customer request to handle chat inactivity. They would like to implement Chat inactivity timer to automatically send a message to the customer after 5 minutes asking “Are you still there?”. Then if after a minute or so with no re...
According to the documentation, cisco provides SSO API to get access token for finesse but i am failed to get access token without login to finesse on browser, having the following errorthen we tried to get the access token using SSO sdk but we are s...
Hi Guys, Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages. Im able to setup the tab...
