SocialMiner Archive Metadata

[Curtis Trudeau]

I am looking to expand on the web chat archive script metadata.  Our web chat form requests customer info such as name, account number, and phone number so that it is displayed to the chat agent in finesse.  Can these form fields be added to the transcript metadata during archiving?  Is there documentation on additional available fields like id and chatInitiator?

return TRANSCRIPT_METADATA.format(transcript_node.find('id').text,
                                      transcript_node.find('chatInitiator').text,
                                      time.strftime(TIMESTAMP_FORMAT, time.localtime(
                                          float(transcript_node.find('startDate').text) / 1000)),
                                      time.strftime(TIMESTAMP_FORMAT, time.localtime(
                                          float(transcript_node.find('endDate').text) / 1000)));