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Intro to Ansible

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Resolved! New tables in Informix DB

Hello,One of our customers tries to implement custom reporting by it's own, which involves creating custom tables in Informix database used by UCCX. I would not suggest such a solution, as such features implemented on an online system may cause perfo...

Resolved! UCCX allows CORS?

Hello,   since uccx 11.5 cors should be allowed. Anyway I can't fetch a ressource. (https://[fqdn]:9443/realtime/schema)   If I access this url over browser I get the elements. With javascript, though, I get the error, that "the 'Access-Control-Allow...

A_ by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! Finesse rest api issue in 11.6?

Does this api still work in Finesse 11.6?   http://finesseIP/finesse/api/Queue/QueuePeripheralId In 11.0 it displayed actual values of agents ready, not ready, calls in queue, etc. In 11.6 - it displays the skill group name (so it seems to be working...

Finesse with simple java script

am new to finesse java scripting, am trying to get one simple java script that i have created to work with my finesse layout but it seems like it is not working. it just tests the agent status and based on that it is supposed to display a text messag...

Resolved! Text Box on Finsses Agent Desktop

Hi Team   We have one requirement on Finesse we need to create of Plain Text Box to capture general note of conversation between Agent and Customer.  Agent will type manually some key points of conversation into that text box as note and when call fi...

VVB 11.6 ES82 issue

I installed VVB ES82 on 11.6 and now I can't execute more than one Call Studio Digits element per phone call. The VVB seems to throw nomatch on every Digits element after the first one. Has anyone else seen this with ES82?   It doesn't seem to be an ...

SocialMiner Archive Metadata

I am looking to expand on the web chat archive script metadata.  Our web chat form requests customer info such as name, account number, and phone number so that it is displayed to the chat agent in finesse.  Can these form fields be added to the tran...

Resolved! PCCE Java version

Hi,    Can anyone tell me what version of Java is supported on PCCE environment 11.6.  I can see on the install guide under the security considerations it mentions Java run-time environment versions (1.7, 1.8).  However the current version of PCCE 10...

Stuart C by • Level 1
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  • 3 replies
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CVP Reporting for element

Hi Team,   I have an audio element in my cvp script which basically provides 3 options ( eg. opt1,opt2,opt3) and obviously has additionally exit states as max_nomatch and max_noinput.  However, in reporting i see an additional exit state = none mappe...

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