SocialMiner , some Questions

[Homayoun Baghestani]

Hi,

CUCM Cluster : 11.0.1.22900-14

UCCX: Cluster (Premium)  : 10.6.1.11002-15

I would like to install the SocialMiner and have some questions and hope you can help me :

1-whiche version of SocialMiner shall or can I install , is the install version of SocialMiner depended of CUCM-version or of UCCX-Version ?

2-if UCCX-version , I cannot found a bootable version (10.6.1) of SocialMiner on cisco download page, what is to do for me ?

 https://software.cisco.com/download/home/283613136/type/283812550/release/10.6%25281%2529

3-do I need a separate license for SocialMiner ?

Thanks for your replay and best Regards

Homayoun

[Ratheesh Kumar · Accepted solution]

Hi

Here you go..

1) Yes, SocialMiner version has to be compatible with UCCX and CUCM. For instance 10.6SU3 UCCX version, the supperted SocialMiner is 10.6(1) and 10.6(2) along with CUCM 9.X 10.X and 11.X

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1_su3.html

2) You have to get your SocialMiner bootable version from Cisco. Order via PUT, eDelivery/Fullfilment, or a Cisco TAC (you might need approval from your Cisco AM)

3) SocialMiner licenses are included with UCCX Premium licenses

HTH

Cheers
Rath!

***Please rate helpful posts***

[Homayoun Baghestani]

Hi,

Thanks a lot for your Reply and Support.

Best Regards

Homayoun