Contact Center

I am running into problems running these 2 reports. All the other reports I have tried work correctly, but no matter how I try these reports (agent, team, skill, or nothing selected) it comes back with the error "Report execution failed. Retry runnin...

Hi there,  I'm wondering if anybody knows the complete steps to send a campaign call that has been answered by a clients voicemail to an IVR port so that the call triggers an Application that will then leave a pre-recorded message stating the reasons...

I am planning an upgrade of CUCM and UCCX and looking to both save time, and maintain operability during the process.  In short, can UCCX be upgraded to 10.6 inactive partition before CUCM is switched from 9?   Process looks like this: Upgrade CUCM P...

i need to know what is the server requirements for recording 15 agents CCX ?

Cortesy CallBack now call to client when 1st in Queue (Callback_Get_Status.startCallback=yes). But we need find following solution: client can't wait in queue, connect to agent immediately! How modify system for using agent reservation before call to...

Several months ago some UCCX Finesse agents were enabled for recording and the volume was too low.  The Plantronics head sets were replaced recently with Jabra Bluetooth sets.  The monitors said that the quality improved but the volume of the agents ...

Hi, Can anyone tell me if UCCX 10.6 allows you to set a timer before the call is treated as abandoned? What I am trying to do is set is so if the callers hangs up during the queue greeting it is not treated as abandoned.   When the callers is placed ...

Hi guys.There is a Contact Center based on CUCCE + IP IVR. I would like to understand whether it is possible to implement the function of increasing the priority, if the Customer re-enters the call within the last 24 hours to the city number? Example...