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UCCXC - Recoring conversation for Remote Agents

hamed1900
Level 1
Level 1

‎03-21-2013 04:41 PM - edited ‎03-14-2019 11:26 AM

Hi ,

How I can record conversation for a remote Agents working from home. I read on the Cisco documents in order to be able to record there should not be any Router between the Agent Desktop and UCCX.

Can someone please clarify it.

Thanks,

Hamed

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anchoudh
Level 9
Level 9

‎03-21-2013 07:40 PM

Hi Hamed,

Please refer the below thread,

https://supportforums.cisco.com/thread/272757

Thanks,

Anand

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