Contact Center

Hi,I want to create a UCCX 8.5 script that will route repeat callers to the agent they last spoke to if that agent is available. If the agent is not available then the call would go to the associated CSQ which all first time calls get placed in.I do ...

hello everyone i have a question,i have two ICM,ICM1 connect CVP and ICM2 connect CUCM....a call form CUCM to ICM2 use CTI route point.and run a script .the send to VRU node retrun a lable 111222334+correlationID to CUCM ,CUCM hava route pattern poin...

hello everyone ..i test my ICM and found a problem...why if i use the cucm PG routing client for the lable then the lable can't send out the ICM...and i use the CVP PG is fine.for exemple : i use the creat the CUCM PG routing client named CM_pg ,and ...

Anyone have performed backups for the new packaged CCE ? Any guidance on all the proper backup procedures?

Hey guys,We are currently running a UCCX 8.5 enviornment with 12 call center agents.  Two Teams.  We would like to display agent and queue statics up on the wall.  We just got off the phone with a company called Taske that many of you may be familiar...

someone can share some doc. about custom sip header?i look up some doc.but i can't understand how to do .....like configration guid.....thanks very much .... please help me ......

Hi people i am ussing UCCX 8.5 i am trying to extract incoming calls details.incoming calls from traffic analysis report and CSQ calls presented are different .i just added presented calls and abondoned calls but still INCOMING CALLS in traffic analy...

Hi ,How I can record conversation for a remote Agents working from home. I read on the Cisco documents in order to be able to record there should not be any Router between the Agent Desktop and UCCX.Can someone please clarify it.Thanks,Hamed

Hi, one of the users i added supervisor capability but does not appear the supervisor availables on the teams. What could be the problem ?Thanks a lot.Alexis Munoz

Hi,Having an intermintent issue on UCCX 8.5.1 SU3  w/CUCM 8.6.2 SU2. From the agent debug logs, the day before the closing of CAD doesn't shutdown nicely it looks like (user did not report any errors at end of day when they shut down). The next morni...

Hi folks,I'm trying to write a record on the SQL Server 2005, but I'm getting a trouble to date field as below:INSERT INTO CC_PESQUISA_SATISFACAO (CALLING_NUMBER,CALLED_NUMBER,AGENT_ID,CALL_DATE,QUEUE_NAME,SCORE) VALUES ( 8092 , 562426 , 'jisilva' , ...

Hi,I am looking for hosted contact center solution provider.I came across five9, is there any other provider.ThanksMudassir           

Can anyone provide a list (or link) to a document that includes IPCC error codes?  For example, I am receiving error 21001 but cannot find a description for this.Thanks.Roy