Who hung up first, who dropped the call?

[Kamil G]

Does Cisco UCCX identify if the call was dropped by the analyst (Customer was hung up on) or if the customer dropped the call?

Doing some research and I do not see that data mark available in the current Cisco report that is sent out daily.

Thanks,

Kamil

[Deepak Rawat · Accepted solution]

There is no report on UCCX that can give you this data, in fact there is not much on the CM side either that can tell you this. Refer to below discussion for more details:

https://supportforums.cisco.com/discussion/12879836/how-determine-who-dropped-call-first-uccxcucm

Regards

Deepak

[Kamil G]

Thank You, Deepak.  I didn't think there was a way, but just wanted to make sure because my customer was asking about it.  Thanks again.

Kamil

[Deepak Rawat]

No issues Kamil, please remember to mark the thread as Answered if there are no further questions on the topic.

Regards

Deepak