Over the week-end we had a major infra-structure migration (LAE to CAE) with as major benefits application agility, infra-structure efficiency and improved technology.
There was also a migration from OAM to PingAccess authentication technology to enable future corporate authentication implementation.
However we noticed after these migrations that in several situations, users experience a 'unspecified error' notification, and in some occasions combined with DCP becoming non-responsive: data not loading.
IT has done a first analysis and it seems the problem is related to a inconsistent behavior around cookie dependency from SSO/Ping.
While IT is working on a solution, here are 2 workarounds you can try, whenever you encounter the above situation :
- Close browser and open the application again. This should work for most of the situations, unless you have explicitly specified your browser to retain cookies after browser close.
- Clear cache and open the application again. This should work in all scenarios, as any partially valid cookies would be cleared out. You will then be asked to re-authenticate.
Apologizes for the inconveniences caused.
