We just reserved a new sandbox and services not running / working

[Derek Cooke]

Hi,

We reserved the Contact Center Express Sandbox and cannot login to the UCM or Finesse server.

When we try to login to the UCM we get Database error and when we try to access the Finesse server the web page times out.

Is there a way for us to re-set the sandbox to it working state?

Thanks,

Derek

[jacoadam]

Hello Derek,

We are taking a look at the lab now and will get back to you shortly.

Thanks!

Jacob

[jacoadam]

Hello Derek-

We have found some issues with the lab and are working on them. We will post back on this forum once we have resolved this issue. Please let us know if you have any additional questions. We apologize for any inconvenience this may have caused.

Thanks!
Jacob

[Derek Cooke]

Thanks Jacob for looking into it.

On a related note do you know if the lab has Cisco's CAD Enterprise Desktop that we can we test with?

We have CTIOS CAD but not the Enterprise version.

..Derek

[ecorban · Accepted solution]

hi

we reviewed the lab and all is in order now. Finesse services have been resumed and db errors corrected on the Communications Manager.

Thanks

eddie