Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi I want to achieve below scenario.I have Phone A which is on DND. If Phone B or Phone C will call it should ring otherwise any other call from any extension should flash only.How i can achieve this. I have Cisco CUCM 9.1 Thank you
This is the lowdown when a caller from the outside (SIP TRUNK) calls into the AA in CUC and it transfers to the Hunt pilot in CM the call connects but no audio on both sides. Just to see if it was an issue with inbound calls I changed the translatio...
We have UCM 6.1(3). We integrated with LDAP (AD) for Synch and auth.Is there a way to add all end users to CCM End Users group? Don't see it in BAT or via update in UCM We're moving to extension mobility and users need abilit to login to CCMenduser...
Been having an issue that has been happening more frequently. The scenario is: Cisco Phone connected to 2960-48PST-L switchWorkstation connected to the port on the phone What will happen is we will start getting mac flaps on the switch basically say...
Is there a way to add a dial in number that would let you access the call handlers and record from your phone? I am looking to dial a number access UC and select a call handler and record. Thanks
hi all, i want to use certificate based dot1x authentication for the cisco ip phone devices which registered with uc560.my radius server is windows active directory .is it possible with uc560 with certificate based dot1x? , if it how to upload certif...
The Teleco provider is sending me 5 digits on the 0/0/1 and 0/1/0 interfaces. I have other isdn circuits that are sending only 4 digits, I have created a voice translation-rule as follows:rule 1 /^.*\(....\)/ /\1/ This rule strips the first digit of...
Hi, We trying to calculate the time an agent takes to handle a call in two parts - 1. the time taken to talk to a client and solve his/her problem. 2. the time he kept a person on hold and/or he made another outbound call to consult someone about the...
Hi All, I am not sure is it possible to write a command list that works every Sunday to reset any ISDN PRI interface?İf it is possible please share with me. Thanks.
Dear experts, I am struggling with changing 7945 display logo. How can I upload to call manager 8.6 and later on successfully applied to the phone?Thank You,
Can anybody tell me how I can monitor the channels on a PRI that is connected to my router? I have looked at RTMT.any it did not really help me. I have heard through the grapevine that SolarWinds if a great monitoring tool and I have looked at that b...
Does anyone have a recommendation for a third party tool to help analyze CDR data? I've looked at the big products for "call accounting" and "billing", but I'm looking for a slightly different need. I need a tool that helps document (ideally graphic...
Hi,One of my cisco 6921 IP Phone is not showing alerts for call history.The call history is there but its not displaying the alerts normally.What could be the issue with this phone.Other phones of the same model are normal.Regards,
Hi guys,We are installing IP Phone in a new customer and CUCM 10.5.The services is OK, but we are having problem with phones by meeting room.When users use speaker into of meeting rooms, the callers hear bad sound, like a echo.We test with ip phones ...
Hi all,I have a financial customer who has requested SIP TLS for all gateway signalling. For failover I have a couple of gateways with a single PRI in each. Is there a neat way to take the SIP trunk out of service if the PRI goes down in the primary ...
