Could anyone please guide me on how to meet a requirement for Webex CC email management? I've successfully configured the initial settings and can accept and send emails from the Webex CC agent desktop. Now, I'm attempting to display previous emails ...

Hi,  I'm having trouble finding the option to enable call recording for Workspaces. A customer of mine has Imagicle call recording enabled for users in the Control Hub. They recently purchased Workspace licenses and configured them in the CH. However...

Hi there,  Is there any way the WxCC [Webex contact center] agent can be configured to choose multiple wrap-up codes? I couldn't find any related documents or references in the Cisco documentation, so please let me know if it is possible or not. Curr...