call through inter-cluster to UCCE is not working

[Mohamed Sherif]

Hi everybody,

we have a Contact Center system, UCCE, CVP and CUCM-A, and we have another CUCM-B integrated with CUCM-A through intercluster trunck.

when we try to call (from UCCE-B) a dialed number in UCCE to reach the IVR through the intercluster, we can here the audio prompt but when we press the numberpad to enter any digit it's not detected.

I already check the MTP required option in bothe CUCM intercluster trunk.

Regards,

M.Sherif

[Mohamed Sherif]

Any idea?

[ashok_boin · Accepted solution]

You may try with SIP trunk b/w Cisco CUCM clusters.

And also, the following link might help...

https://supportforums.cisco.com/discussion/10860946/dtmf-not-recognized-ivr-based-outbound-campaign

Regards...

Ashok.

[Mohamed Sherif]

Hi Ashok,

I've used a SIP trunk and it works fine, thank you for help.

Regards,

Mohamed Sherif