Cisco IP phone 3905 not making calls with CME 10.5(ISR4321)

[Kyaw Kyaw San]

Dear all,

I am using Cisco IP phone 3905 with CME 10.5.Unable to dial the 3905 phone in microphone pickup condition.After pressing 5 digit it stop and stick.But in hand-free condition it is ok.How to solve that issue.

I can able to make call with thirdparty phone normally.

[R0g22]

When you say microphone pickup condition, are you using a headset or the phone handset ? And what do you mean by hands-free ? Speakerphone mode ?

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

Yes your right!

Pickup condition mean call with phone handset and Hand free mean speaker phone mode.

[R0g22]

Do you dial the number in speaker phone mode before going off-hook ?

[Kyaw Kyaw San]

Dear Nipun Singh Raghav ,

Actually when I make call with 3905 IP phone,I pickup the phone-handset and press the number key.After I press about five keys before all phone number finish,the phone automatically sticky 

For example: When I press 09912345678,the phone is stick at 9909 and unable to make call in handset mode and speaker phone mode.But It is enable to dial when I press all number key and open the speaker phone mode or pick the handset.For that number is matching with the following dial-peer voice 2 pots.

dial-peer voice 2 pots
 trunkgroup PSTN
 corlist outgoing callMOBILE
 description 09_Mobile
 destination-pattern 909T
 prefix 09

[R0g22]

Can you show me the voice register pool for this phone ? Is there only a single 3905 IP Phone ?

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

Yes sure,please kindly check!

!
voice service voip
 allow-connections sip to sip
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/0/0
  registrar server expires max 600 min 300
!
!
!
!
!
voice register global
 mode cme
 source-address 10.113.16.226 port 5060
 max-dn 30
 max-pool 30
 load 7960-7940 P0S3-08-6-00.loads
 load 3905 CP3905.9-4-1SR2-2.loads
 authenticate register
 timezone 41
 tftp-path flash:
 create profile sync 0001625466713364
 auto-register
 !
!
voice register dn  1
 number 2000
 name Reception
 label Reception
!

!
voice register pool  1
 id mac 247E.12BE.D61F
 type 3905
 number 1 dn 1
 dtmf-relay sip-notify
 username 2000 password cisco
 description LEVEL-1
 codec g711ulaw

!

!## for international call##International call start with 00##
dial-peer voice 10 pots
 trunkgroup PSTN
 corlist outgoing callINTERNATIONAL
 description 00_International
 destination-pattern 900T
 forward-digits 0
 prefix 00
!

!## for mobile call##All mobile start with 09##
dial-peer voice 2 pots
 trunkgroup PSTN
 corlist outgoing callMOBILE
 description 09_Mobile
 destination-pattern 909T
 prefix 09
!

[R0g22]

Also, if you are dialing 9909 number, that dial-peer should not be used. Attach your complete CME config in a text file.

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

Plaese kindly check the complete script as attached file.

[R0g22 · Accepted solution]

Can you make the following changes and then test ?

voice register pool X
no digit collect kpml
dtmf-relay rtp-nte

voice register global
no create profile
create profile

Reset the phone being used for testing.

[Kyaw Kyaw San]

Dear Nipun Singh Raghav,

Do I need to add this script to my config. and testing again ?You mean like that?

voice register pool X(dn 1-28)#Do you mean that#
no digit collect kpml
dtmf-relay rtp-nte

voice register global
no create profile
create profile

[R0g22 · Accepted solution]

Yes please. I see this marked as solution. Is the issue resolved or are we still pending testing ?