09-27-2011 07:04 AM - edited 03-16-2019 07:12 AM
FAC code is displayed while typed on the phone on CM 8 is the parameter you can tick to hide? I've checked the configuration its correct and the parametres on service parameter are still set to the default
Solved! Go to Solution.
09-27-2011 07:27 AM
Hi Ethel,
I believe this is could be due to a couple of Bug/Defects
If you are running 8900,9900 series phones new Firmware may have resolved this issue;
The Forced Authentication Code (FAC) and Client Matter Code (CMC) Support feature extends the FAC and CMC features to more Cisco Unified IP Phones.
•FAC controls the types of calls that certain users can place. When placing a call, a user receives a prompt to enter a valid authorization code before the call is made.
•CMC enables a user to specify that a call relates to a specific client matter. When placing a call, a user can enter a code to indicate the type of call being placed (for example, to a specific customer).
These enhancements are supported on these Cisco Unified IP Phones (SIP):
Cheers!
Rob
09-27-2011 07:27 AM
Hi Ethel,
I believe this is could be due to a couple of Bug/Defects
If you are running 8900,9900 series phones new Firmware may have resolved this issue;
The Forced Authentication Code (FAC) and Client Matter Code (CMC) Support feature extends the FAC and CMC features to more Cisco Unified IP Phones.
•FAC controls the types of calls that certain users can place. When placing a call, a user receives a prompt to enter a valid authorization code before the call is made.
•CMC enables a user to specify that a call relates to a specific client matter. When placing a call, a user can enter a code to indicate the type of call being placed (for example, to a specific customer).
These enhancements are supported on these Cisco Unified IP Phones (SIP):
Cheers!
Rob
09-28-2011 05:16 AM
Thanks for the lead i was able to test on other phone models 7912,7911,7962 and 7961 did not experience the problem but only with 7942 SCCP
09-28-2011 05:17 AM
Any workaround for SCCP phones.
09-28-2011 05:53 AM
Hi Ethel,
Can you please provide the exact firmware the 7942's are running
Cheers!
Rob
08-07-2019 11:27 PM
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