Time of Day Routing - Monday through Friday, and Saturday

[kbeaton]

Time of Day Routing - Monday through Friday set hours, and Saturday different hours than Monday through Friday.

I want to use "Time of Day Routing" for a Monday through Friday schedule and a Saturday schedule with different hours

Monday through Friday I need the receptionists to get calls from 8 am - 5 pm
I need the calls to go to the back office staff from 5 pm - 8 pm

Saturdays I need the receptionists to get the calls 8 am - 3 pm and the back office from 3 pm - 5pm

I'm thinking I need more than one Partition to accomplish this.
Do I need 2 or do I need 4

[Maren Mahoney · Accepted solution]

Receptionist_ts - Associated with Receptionist_PT

• Receptionist_Weekdays_tp: 8am-5pm M-F
• Receptionist_Saturday_tp: 8am-3pm Sat

Back_Office_ts associated with Back_Office_PT

• Back_Office_Weekdays_tp: 5pm-8pm M-F
• Back_Office_Saturday_tp: 3pm-5pm Sat

Closed_Hours_PT - No time schedule associated

Don't forget to include a set of time periods for Holidays with No Office Hours and include them in your time schedules listed above the specific time periods for that group.

Maren