FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cloud

[swscco001]

Hello everybody,

the customer has the FMC rel. 7.2.5.1 and the Health Monitor shows the error message
Smart License Monitor
Smart Agent is not registered with Smart Licensing Cloud
Smart License usage is out of compliance

this time for itself (see attached screen dump).

The FMC can ping tools.cisco.com:

root@firepower:/Volume/home/swsadmin# ping tools.cisco.com
PING tools.cisco.com (72.163.4.38) 56(84) bytes of data.
64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=1 ttl=240 time=128 ms
64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=2 ttl=240 time=128 ms
64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=3 ttl=240 time=128 ms
64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=4 ttl=240 time=128 ms
64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=5 ttl=240 time=128 ms

What can I do to get rid of this error message?

Every hint is welcome!

Thanks a lot!



Bye
R.

[Rob Ingram · Accepted solution]

@swscco001 refer to the troubleshooting guide - Use FMC and FTD Smart License Registration and Common Issues to Troubleshoot

[swscco001]

Hi Rob,

this document helped me a lot!


Thanks!

[Aref Alsouqi]

Try this please:

1) Go into the FMC CLI into expert mode

2) Type "sudo su -" and type in the password

3) Issue the command "rm /etc/sf/gch/call_home_ca"

4) Issue the command "pmtool restartbyid sla"

5) Issue the command "pmtool restartbyid CloudAgent"

6) Wait a couple of minutes and check the registration again.