10-18-2013 08:48 AM - edited 03-07-2019 04:06 PM
I'm trying to figure out if some Diagnostic failures are real or not. These are 3750x switches, running 12.2(58)SE2.
Story is.... A stack port kept flapping up and down. Replaced the cable, didn't fix the problem.
So I started to look at closer, and run some diagnostics on the switch.
After I've run some diagnostics (diagnostics start switch XX test all) and I get the "TestPortAsicCam --- Failed" result back. So I run it on the other switch in the stack, and I get the same thing. I then went and ran the diagnostic on two separate switches and both came back failed as well. If I re-run the diagnostic on the original two switches sometimes the result comes back failed, and other times it comes back okay. At this point I’m thinking it is a software issue and the hardware is completely fine. I can’t believe that four switches would have the same hardware failure.
So what does everyone else think? An actual issue or not? I've seen on the Nexus 7000 switches where diagnostics would fail. We ended up RMA-ing several line cards; eventually Cisco came out and said it was actually a software issue giving false positives. I'm sort of thinking I'm seeing a similar issue here as well.
Also, there is no TAC support on these switches so I can't just open a case.
switch-sw#sh diagnostic result switch all
Current bootup diagnostic level: minimal
Switch 1: SerialNo : FDXXXXXXXX
Overall Diagnostic Result for Switch 1 : MAJOR ERROR
Diagnostic level at card bootup: minimal
Test results: (. = Pass, F = Fail, U = Untested)
1) TestPortAsicStackPortLoopback ---> .
2) TestPortAsicLoopback ------------> .
3) TestPortAsicCam -----------------> F
4) TestPortAsicRingLoopback --------> .
5) TestMicRingLoopback -------------> .
6) TestPortAsicMem -----------------> .
Switch 2: SerialNo : FDXXXXXXXXX
Overall Diagnostic Result for Switch 2 : MAJOR ERROR
Diagnostic level at card bootup: minimal
Test results: (. = Pass, F = Fail, U = Untested)
1) TestPortAsicStackPortLoopback ---> .
2) TestPortAsicLoopback ------------> .
3) TestPortAsicCam -----------------> F
4) TestPortAsicRingLoopback --------> .
5) TestMicRingLoopback -------------> .
6) TestPortAsicMem -----------------> .
Solved! Go to Solution.
10-18-2013 10:15 AM
Hello Adam.
Your switches are hitting this bug
GOLD test TestPortAsicCam fails on a 3750x stack
Symptom:
On demand GOLD test 3 fails on a WS-C3750X stack with the following error message :
%DIAG-3-TEST_FAIL: Switch 6: TestPortAsicCam{ID=3} has failed. Error code = 0x1
(DIAG_FAILURE)
Conditions:
This issue is seen ONLY in Catalyst 3750X running 12.2(58)SE or 15.0(1)SE releases.
This issue is NOT seen in Catalyst 3750G/E or in pre-12.2(58)SE releases.
Workaround:
None
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtl54262
Regards.
Wilson B.
Please rate useful post!
10-18-2013 10:15 AM
Hello Adam.
Your switches are hitting this bug
GOLD test TestPortAsicCam fails on a 3750x stack
Symptom:
On demand GOLD test 3 fails on a WS-C3750X stack with the following error message :
%DIAG-3-TEST_FAIL: Switch 6: TestPortAsicCam{ID=3} has failed. Error code = 0x1
(DIAG_FAILURE)
Conditions:
This issue is seen ONLY in Catalyst 3750X running 12.2(58)SE or 15.0(1)SE releases.
This issue is NOT seen in Catalyst 3750G/E or in pre-12.2(58)SE releases.
Workaround:
None
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtl54262
Regards.
Wilson B.
Please rate useful post!
10-18-2013 12:38 PM
Thanks.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide