Unified Communications Infrastructure

Thank you to everyone who joined us on the SIP Trunking Workshop today on TechWiseTV! Please use this space to post any questions you may have that we could not answer on the show. The slides presented by me and Darryl are attached.You can view the r...

Let's face it - traditional voice-only networks are losing their relevance. Making the inevitable transition to IP Communications smoothly requires that you master a whole new vocabulary of protocols, processes, and architectures.Let TechWiseTV demy...

Hi,Is it possible to use tcl script on CUBE for voice recording annuncement?Best regards,Patrik

Troubleshooting one user who can login without a problem, and the client reads the contacts from the CUPS server, but it will only allow him to be in 'Offline' status.  Also, he cannot see anyone else's status, and hence cannot IM anyone.  However, w...

Hello,I have CUPS 7.0(8)n and exchange 2007when i try to upload the certificateI get the following errorsigned fields invalidWhat am I doing wrong ?thank you

We are currently trying to track and monitor key strokes made by phones for active calls. The issue we are trying to combat is call fraud by our call center agents. We are hearing of reps who find IVR's to dial and figure out how to keep themselves i...

Hello All,i have CUPS 7.0.8 and CUPC 7.1.when i control Desk Phone and call comes in CUPC so i have 2 options "Answer" and "Send to Voicemail" when i press Answer i can talk but when i press "Send to Voicemail" call is clear from CUPC but still rinin...

Hi All,We need to establish a connection between CCm release 4.0 and UC 520.configuration from CCM side: we configure a H323 gateway to go directly to UC520configuration from UC side: it's a simple dial peerdial-peer voice 1000 voip destination-patte...

Hi,Were running CUPS 6.0.4.100-4 with CUPC 7.0.Over our VPN which goes through an ASA5510 V8.0(4) the client seems to have some difficulty updating the presence status.The softphone seems to work fine but i cannot see anyones status and my status app...

I've been trying the Mobile 8 client for a few days and in general I'd report the functionality is pretty good. However I've noticed that when I set it to shake to lock, once it is locked I don't seem to get emails until I exit the app. I also don't ...

Hello all,I have a weird problem i have a unity box 5.0.1 voicemail onlywhen users wants to forward a voicemail to 1 particular user they can't they get a prompt with the following errorthe mailbox could not be foundi ran the latest permission wizard...

HiOur senario is as below,A CUG call is made from an extention ( eg 6992 ) to another extention ( eg 6102 ). In 6102 the call is forwared to a mobile number of the user when the user is not avialable at the seat. To make this possible we have created...