Unified Communications Infrastructure

Hi guys We have Prime Collaboration Provisioning pretty much up and running, however there is a user that is jammed in a synchronizing state! The user was removed from CUCM before being removed from Prime. Now the user synchronization is looping with...

Errors in CER after configuring SNMPv3 and running switch port update. 1. Failed to retrieve SysOid of a device 10.10.100.10 Please check if device is SNMP reachable I added users on both CUCM and in CER with read/write/notify permissions and added ...

Hello, I'm trying to add the CollabEdge Expressway-E and -C pairs to Prime Assurance. I have a dedicated admin user for this task, and I can successfully login with it via web to all servers. I also can do a SNMP walk from the Prime Assurance with t...

Hi team, I need to reset the security password in CUCM. We have 2 nodes in a clusters, PUB and SUB. We are trying to deployee IM&P server now, at the time of installation its asking security password , I tried with couple of password but it is not w...

I want to add Qty 3 SX20 Tandberg endpoints to the Call Manager??What license will be required on the Call ManagerRegardsAnuj

Hi I have a few questions as to how people best use PCP to provision phones 1) In case of open area phones do we have to create have to create a Pseudo user everytime we have to build a phone? 2) Is there a way to auto assign an extension to the Pse...

Hello, I'm using PCP 11.1.0 and have setup service templates for extension mobility access and extension mobility line. When I try to provision extension mobility and lie for a user, the celection of extension mobility type is required but the corre...

Greetings, Recently we've deployed PCP 11.6. After creating many required templates, we found that one parameter is missing. For Extension Mobility Device Profile the "Always Use Primary Line" is critical, because we need to set it to ON, but it is ...

Hello, We deployed PCP 11.6 for our client. UCCX agents will be provisioned with PCP.  Unfortunately I couldn't find a way to set the "IPCC extension" in the "End User" profile. Can anyone advise if there is some kind of workaround instead of confi...

Dear Support, I recently installed BE6000 on virtual machine, I have the CUCM interface working fine. My issue is that i cannot connect ip phone 8845 on CUCM Can anybody help me what is the issue? Regards

Is there a way that I can update a users Active Directory profile IP Phone field with the Directory Number on their Phone from CUCM automatically? Currently we have a process setup where we are taking an export of the phones that include the extensi...

I PCD 11.5.2.10000-4 and I'm migrating a CUCM version 8.5 to 11.5, and the installation is complete, but the tool indicates that PCD is waiting to answer the CUCM PAWS service, and this can not be manipulated by WEB or CLI