Unified Communications Infrastructure

Hi All, Good Day. We would like to ask the error we encountered in CUC version 9.1.2.10000-28 utils diagnose test. See the below error: test - tomcat_memory : Failed - Tomcat's memory usage is unusually high. Use the 'utils diagnose module tomcat_he...

I am tryingg to figure out a way to bulk change the voicemail profile for a random sampling of extensions in Cisco Unified Communications Manager version 8.5. I know you can do this if there is some sort of unifiing feature between the extensions lik...

I have a 2801 Router and am unable to connect using CCP via HTTPS.  I can connect using CCP via HTTP. Below is some info on my setup and error message. Does anybody have any thoughts? I don’t get the pop up in CCP to accept the cert. Wondering if th...

Hello, I'm trying to upgrade a cluster with four CUCM 9.1.2 and one IM&P 9.1.1 servers to 10.5 or 11.x using PCD 10.x. Below tasks executed successfully -  1) Cluster discovery. 2) Upload new iso to SFTP datastore. 3) Schedule upgrade task. 4) Swit...

Hi All, I'm a Nortel voip guy... and I started a job that is currently running a cisco voip solution. I am told we already have the license for this package but just need to install it. See attached for our cisco infrastructure. Do I need to cr...

Hi, Currently we have approximately 2700 users with mailboxes in our cluster.  Very few of those users get a smtp alert with a .wav of the voicemail while all other users get just a smtp alert that they have a voicemail but no .wav file.  We are wan...

Is it possible for RTMT to send alerts when a SIP trunk goes out of service? I know that a Syslog entry gets made with the details but is there a way to turn that into an alert through RTMT or do I need to use a Syslog server?Thank You

I have single number reach setup on an 8.5.1 CUCM server.  If I call the four digit extension of the phone from another internal phone, both the desk phone and the remote destination phone ring.  However, if the desk phone's DID is called from an ext...