Unified Communications Infrastructure

Dear all. We want to bring all voicemail messages from our old Unity 8.6 to our new installed Unity Connection 11.0.1 We already could get backup from all users but now we want to get backup of all voicemail messages with Cobras and got following mes...

Can we run a VM with CUCM 9.1 version on a HP DL-360 ? If yes, I am also planning to upgrade a 11.5 version CUCM.

Hi all We have a small contact centre and are running the default script in the UCCX. As mentioned in the title, when we have more then two calls in the queue they are not played the MOH file. These calls just the voice prompt then dead air (repeated...

Hi, so im getting an Error Pass Limit on one of my 7941 handsets, and the extension has also dissapeared. This seems to follow 1 particular user that is logged in, and only that user. The user has been set up again on CM, assigned a different exten...

Hi all, Just wondering if it is; Possible to disable the MUTE button on IP Communicator;If so can this be done on the client workstation where the application is installed OR is this only achieveable via the CUCM. Thanks  in advance. T

Hello, I am upgrading our UCCX HA nodes from 10.5 to 11.5. I worked with licensing@cisco.com to get the 11.5 licenses already. Here is my question: After the upgrade, do I need to delete the old licenses from the UCCX nodes? Or do I just add the ne...

Hi When trying to access voice mail portal GUI by IE11, I'm getting error. (See attached error, Untitled), if I'm using Mozilla/Google Chrome, I can access successfully. Unity server and employees PC's are using different domain. Any idea how to sol...

We are upgrading CER from V9.0 to V11.5.2.20000-6. CER Publisher upgraded successfully, where as the subscriber failed. We involved TAC and they said subscriber is crashed and we need to rebuild it from scratch. We were given CER 10.5 OVA template. W...

Hello Guys, I am using CUCM 11.x with Jabber clients from home over VPN. also having extend and connect feature for end users. when they call with use of cti remote destination device it is working fine for local and mobile calls. but when trying t...

Hi, I'm trying to query on mutliple db in Unity, but looks like 'run cuc dbquery' does not allow it. admin:run cuc dbquery select map.description, u.alias from unitydirdb.tbl_mailboxmap map,unitymbxdb1.tbl_mailbox m,unitydirdb.tbl_globaluser u where...

I have a client on version 11.5.1.11900-26 I think needs this fix.  Currently it states that the fix only goes to 11.5(0.98000.126)  which does not to me say 11.5.1.  Has anyone heard about this?  Is there a fix?  Is it something I can download?