Unified Communications Infrastructure

I've run into an issue, where our ability to transfer a held call to voicemail is no longer working. I've not changed anything in regards to this feature.  Only adjusted my voice gateway to handle full digit translation rather than stipping it down t...

Hi All, We are having a problem where IP phone (CUCM) cannot call to another IP Phone which is registered to Nortel PBX. The connection of the two is via e1 isdn. Scenario: 1. When IP Phone (CUCM) will initiate a call to IP Phone (Nortel PBX) the re...

Hi, I have a customer with an old Unity 8 server (windows, not unity connection) I had to renumber the voice port extensions. Now after a reload of the unity server, the port status on CUCM is rejected. Has anyone an idea how to solve this, or at le...

Hello, I have some issus with my Unity Connection Express Module! Infos: - Cisco Router 2821  - IOS Version 15.1(4)M10 - Cisco CUE-AIM Model + 1GB Flash The matter is the CUE can't boot any images! I have already tried a lot of versions like 1.0.2...

Hello  We have a customer with collaboration version 8.x that will upgrade to version 11.x. This customer applied a wrong upgrade version CUCM 8.6.2.25900-8 Unrestricted cluster,  so now he request a upgrade version from 8.6.x to 11.x. I would like ...

When I start up the Attendant Console Advanced 11 client I get the following error: Unable to update user preferences.  The following error was returned: Internal server communication issues.   user has full admin rights on PC and also gave full cont...

TESTING CALLS ANSWERED ON JABBER DESKTOP 10.5.4. THE CALL IS ANSWERED ON THE PC NOT THE DESK PHONE. THE CALLER IS PLACED ON HOLD. THE CALL IS THEN RESUMED ON JABBER MOBILE FOR IPHONE. THE CALLER CANNOT HEAR THE PERSON ON THE IPHONE. HOWEVER THE PERSO...

Hi guys, Is there any possibility to send a mail notificacion when somebody calls to emergency 911? My customer is running with Cisco Call Manager version 8.6.2.22900-9. No CME or CER built. Please let me know. Thanks. Nacho

Dear Community,  I was wondering if anyone had the same issue as I am experiencing, on finding the  Audit Logs for the MediaSense Search and Play API Application ? These are not the Audit Logs of the MediaSense application or the OS, but the ones ...

Hi All I had an issue today where all the agents in my environment got unregistered and after some R&D, I came to know that CTI service and RmCm services were deactivated automatically...... Earlier I thought it was a bug and I restarted the service...

Greetings, I am planning to purchase a C200 M2 server for use in a virtual UC collaboration home lab. I'm trying to determine the capabilities of the device which has the following specs: Motherboard: Cisco UCS C200 M2 CPU Processor: 2x Intel Xeon L5...