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Once I have virtualized version 8.6.1 of Unity Connection, in order to upgrade to version 11x, do I need a bootable or non-bootable .iso? Also, TAC told me I need the ciscocm.refresh_upgrade.cop file before upgrading to version 11x, but from what I c...

Scenario:  I have a main number that my client would like to have ring on all phones first and then route to an Auto Attendant if no one answers.  The Auto Attendant is set up in Cisco Unity Connection as a Call Handler. Current function: Call to Mai...

Blaine K by Level 1
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