Unified Communications Infrastructure

We recently upgraded from version 8.5 to version 10.5 .   When a user presses the envelope on their physical Cisco Phone (model doesn't matter), it will hit the proper voicemail pilot number, then ring 3-4 times before going to the Unity Connections ...

we tried using CME CDR dumping using FTP server and it works but not sure if it's possible or supported if we will use a SFTP server.our client want to use SFTP server since FTP is not allowed on their company file server. we use this running configu...

Hello everybody, I just installed Cisco Prime Assurance 9.5 three months ago and I have a couple of doubts regarding its capabilities. Can you help me? 1) We are trying to get reports of all the extensions. Those assigned to a device profile (for Ext...

Hi I have configured CCB on CVP 9.0.1. Able to dial into CCB ok however it is only playing queue music and not prompting to select for a callback. Below are the logs:10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,...

we currently have CUCM 9.02 and CER 9.02, however, CER 9.02 does not support all our switches so we need to upgrade CER to 10.02 which supports CUCM 9.02. The problem is CER uses PLM 10.51. when you go to the release notes for PLM 10.51 it supports C...

Hello All,I just went through the process on CUCM Serviceability page to configure a SNMP Trap destination. When I configured it I applied it to all Nodes, created a community string ("cucmtrap!") and restarted the 2 services required to apply the co...

Hello,I want to make this configurationWe have a comercial departament that will have an System Call Handler (9800) with a messageDial 1 to leave message (Distribution List)Dial 2 to talk to the operatorThis is workingOn the phones of the comercial d...

Dear Experts,Please help me to find the part no. of CME for making BOM. In CME 10.5 datasheet there is no the part no. I've got.Hope there are many experts to resolve this.I'm waiting for your reply.Thanks in advance. RegardsAhmed

Hi allWhen I run This AXL query , I get a result such as DID, user, firstname,lastname run sql SELECT distinct np1.dnorpattern, np1.calledpartytransformationmask, eu.userid, eu.firstname, eu.middlename, eu.lastname FROM Device d join DeviceNumPlanMap...

Hi guys, I need to buy Cisco Unity Connection 8.6 with mailbox license for voice mail service, and the Cisco distributer asked me the part Number of existing server and existing licenses. My question is how can I get those information from my server?...

Dear associates,I have Cisco Vg224 working as SIP router (sipv2). I'm confused on applying translate rule on some voice ports. but still not working. Im trying to allow some voice ports to call outside the network by forward calls to CUCM using sip t...