Unified Communications Infrastructure

 I am facing issue that when a sip call cater by a IP communicator (CUCM 7.5) its working fine but when agent unhold a hold call, Call automatically disconnected. we are having architecture SIP device-------- voice gateway-------------CUPS ------CVP ...

Hi,my customer has requested to us to include a custom field in LDAP configuration in Callmanager. I'm totally sure that this field is synchronizing in CUCM directory. Right now, the customer wants to include this field in AC Operator. I know that I ...

We're in the  process of deploying UC Mobile and Remote Access via Cisco Expressway and integrating with our cloud based deployment for IM and Presence.  When configuring the UC section for IM and Presence on the Expressway, it's asking for the IM an...

We will order a phone for every cubicle/office when we convert an office to Cisco voice, unoccupied phones are set as open phones with no user assigned.  None of these appear to be showing up in Provisioning, same with conference phones.  We need the...

Hi,could you please suggest on below question for me, i am planing to upgrade/migrate CVP 8.5 to CVP 10.x in UCS/VM platform, i have below queires1. can i upgrade directly to 10.x from 8.5 or i need upgrade to 9.0 and then to 10.x , please help me.2....

Hi,I have a cluster of 2 CUCM v10.5.2.10000-5, Pub and Sub. I can no longer access the ELM on the PUB. I can get to the ELM login page and enter the username and password which are correct. The page acts as if it is starting to log me in but it just ...

Hello ,How to manually remove licenses(file) from prime licnses manger? 

Hi, My customer is planning to migrate from an on-prem Exchange server to Office 365 in the near future. The Unity Connection 10.5 documentation confirms that Single Inbox inbox is supported with Office 365, however my customer has asked about whethe...

Hi,I have a question about Cisco Unified Communications (Unity). I am running System version: 7.1.3.32900-4. Backups for unitymbxdb1 are failing and I can't view the entire log file because it is truncated in the browser. I would like to copy the fil...

Hi I'm planning to upgrade cucm to 9.1(2)SU3. I cant find compatibility matrix for IM & P server and IOS for VGWs. Is anyone can share a cisco document for it?This will be a great help Regds$

We're having an issue where about half of our Jabber installs cannot start a group chat.  When you right-click and select "Start a group chat", you receive the message that you are about ready to start a chat with x number of people and to select con...