Unified Communications Infrastructure

Dear Alli plan to upgrade our call mangers from v7.5 to v10.6 , please your recommendations on the below factorsplanpreparedesign

Hello, I'm looking for the installations files for the Attendant Console client in version 8.6.1.595.I have an account on www.cisco.com/go/ac but on this site i can donwload only the last version (9.X).I have try to find it on Cisco website but i can...

Another email question from an SE that might be useful for the forum:Q. The customer was shying away from automatic provisioning, it may be due to licensing implications. Are there ways to ‘control’ automatic provisioning in an easy fashion, somethin...

I got a question from an SE about voicemail PIN/Password management and unlocking voicemail, and thought I would share the answer with the forum. Seems different functions do different things.  Some UIs are for global changes and some act on a specif...

Hi All, Just reinstalled CUE 7.0.6 after it was corrupted during power failure. After reinstall, it found at least part of the old configuration, which is good. I don't have documentation of the way it was prior to the corruption. Here is my question...

hi,In order to develop an interface to control campaigns (Outbound) directly from the icm like : enable/disable , change the skill group , and the mode of dialing. as we know there is no such API for this , and conapi is not allowed for us.I have fou...

Dear All, I am using Cisco 7911,7906 IP phones with CUCM 6.1.2 and i am facing an issue. When factory reset the IP phone it continuously showing upgrading screen. checked captures from TFTP server : 09:50:05.692013 10.10.12.91.49481 > TFTP SERVER.TFT...

Is there a way to sanely support multiple TCT devices or multiple BOT devices for a single user and have mobility identities?  For example, imagine user who has two BOT devices with mobility identities for two different phones. Since the CM cannot ma...

We recently upgraded from 7.1.5 to 8.6.2.  We had a service parameter to prefix all inbound national calls with a 91 to make calling back missed calls easier.  We also had a device pool for contact center devices that ignored the service parameter th...