Unified Communications Infrastructure

Hello Guys! I was wondering if any of you guys could point me in the right direction or at least provide me with a little advice before I begin my journey.  I would like to start out by saying I am new to the Voice side of Cisco so please be patient....

Hi All, I would like to configure an engaged IVR on general line number 9000 in CUCM, whenever people making calls to this number, if the receptionist is busy or on the other line, the caller will get the engaged IVR and the call will hang up.The cur...

I am unable to sign on to Cisco Unified CM Console using what I thought were good IDs and Password.How can I reset my password?

Hi.I recently implemented high availability by setting up a Subscriber on CUCM BE 6000 version 9.1.The Subscriber is up and has synced with the Publisher. The problem is that when the Publisher goes off the Subscriber is not taking over and the phone...

Hi, I have a primary IMP node that has failed, all users are now associated with the secondary node. However the secondary node services are all showing starting, with the exception of A Cisco Db which shows started. How do i get all other services i...

Hello,We're using RTMT 8.91 and in Analysis Manager when we click on Analyze Call Path application (or in Unified Analysis Manager menu, Tools > Analyze Call Path) it doesn't open. Why does it fails? Cisco procedure said a new window appears to fill ...

Hello,I would like to know if MediaSense offers the possibility to sort the sessions by  UCCX Application Unified CM Telephony Trigger from where the call came  , and if so , how ?I have seen in the documentation that in the session details there wou...

It's been so long that I did anything with CUCM and I just became a phone person for this job that I started last week. Anyway, I was asked by one of the manager to setup an extension that is not assigned to any phones.  If anyone calls that number, ...

We keep seeing these RTMT alerts and then receive SDL Link out service or server node down. I have been working with TAC but they are not able to pin point if its a CUCM issue or network issues. I have the network team check the CPU usage during this...