Unified Communications Infrastructure

Hi there,we are installing and configuring QM 2.73, to use for recording on a UCCX 7.0(1)SR5 environment.Installation has been succesful, as well as configuration.We are testing a phone and after tuning tasks such as span form sw port to pc port on t...

  Hi to all expertMedia Sense_9.1.1 I am deploy a primary node  using ova" cms_9.1_vmv7_v1.0.ovf". when I finish to deploy the machine (not  a ucs)  I see that it need to work on 7 Vcpu  15000 MHZ    .My machine can't work with 15000 MHZ . I can't po...

Hi,I'm trying to find all End-Users without a controlled device configured.Vice versa, I want to see all Devices without a End-User configured.Are there some Query's to do that?thanks,Marc

I am moving my customer from Unity 5 to Unity Connection 9 this weekend and I am using COBRAS to move the last 14 days of vm's between the systems however one of the users has a special need to retrieve one particular VM that her parents left her sho...

Hello to all, I have some things with the licensing of phones and CUWL that I don't understand completely. So before, if the user was there with the EM profile, they use enhanced and had to be associated with phone by Owner User ID. But now (we run 9...

We have one customer with CUCM 6.1.4 on a MCS 7800 Server and a Cisco Unity on a MCS 7815 Server. They want to migrate to the new CUCM 10.5; add Jabber to some users and add Contact Center Express. In total there are 520 users. What should we have in...

Hello Team, As per your documentation it is possible to create a PseudoUser to associate to the phones that do not have users, being one of the methods the utilization of the option "manage endpoints"->"Endpoints without associated user". The problem...

We have thousands of users configured with the same BPOS UM connector, no issues.  We have one account that can not access their exchange mailbox, and have been told the mailbox properties/permissions are set properly by Microsoft. Does anyone have a...