MediaSense hardware issue

[pablo.fescobedo]

By surprise, an error has appeared in MediaSense web admin interface.

Specifically, the message is: "Warning: This hardware configuration is not supported by MediaSense. Only a very limited number of resources will be available. This installation may only be used for demo or lab purposes."

System Version: 11.0.1.10000-103

We are checked hardware requeriment and they are correct.

Is there any log where you can see which requirement is not correct?

Any idea?

Thank in advance.

[Chris Deren]

Do you virtual machine settings match one of the following supported specs:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-mediasense.html#11

Did you install it using proper Cisco OVA?

[pablo.fescobedo]

Hi Chris,

Yes...the virtual machine matches with all spec!

If I remember correctly, I used the correct OVA.

Today, I'm going to try to reinstall the virtual machine.

[Mohammed Shafeeq Chemban]

Hi,

I also have the same issue... Any luck please let me know

[pablo.fescobedo]

Sorry Mohammed, I had to reinstall the entire server ..

BR.
Pablo

[haider.rizwan]

Hi,

I having the same issue on Cisco Media-Sense but is there any limitation and bad things happening to call recording?

If we ignore that message then any technicality need to consider?

Thanks.