05-09-2018 01:44 PM - edited 03-19-2019 01:20 PM
I just created a new System Call Handler (UC 10.5), and am trying to import my .wav file, but when I attempt to record from my computer, I receive a java (v8 u171) error:
Could not open the Audio Mixer Line to record on.
Audio Format: PCM_SIGNED 8000.0 Hz, 16 bit, mono, 2 bytes/frame, little-endian,
Line Format: PCM_SIGNED 8000.0 Hz, 16 bit, mono, 2 bytes/frame, little-endian,
Exception: javax.sound.sampled.LineUnavailableException: line with format PCM_SIGNED 8000.0 Hz, 16 bit, mono, 2 bytes/frame, little-endian not supported.
This is definitely a Java error. It only happens after I click on the record button. I have tried to create a recording from my phone and changing it. I have tried to play back from and phone and changing it as well, but still no success. I have also made sure my UC is also whitelisted. I don't have an issue playing messages, just importing them from my computer. Below is a screenshot of the error as well.
Solved! Go to Solution.
05-10-2018 06:30 AM
I got it to work. I was able to scrounge up an old version of Java7. Seemed to fix the problem. Thanks for the help, guys!
05-09-2018 03:25 PM
Hi there
Why dont you try using Audio text manager. You can download that from the below link.
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Hope this helps!
Cheers
Rath!
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05-10-2018 05:57 AM
05-10-2018 04:17 AM
If formatting is the problem, try using the website g711.org to upload, convert, and download the wav file. I have used this to convert a variety of music and announcement file formats for upload to CUCM.
05-10-2018 05:54 AM
Thanks for the response. Unfortunately, formatting isn't the issue. I can't even get to open the file explorer to select the file. Java is definitely the culprit on this. I'm just running out of ideas on what to change so that it can play nice with UC.
05-10-2018 06:30 AM
I got it to work. I was able to scrounge up an old version of Java7. Seemed to fix the problem. Thanks for the help, guys!
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